Shoopy Limits and charges, stated before they apply.
Each Shoopy plan includes usage limits for SMS, orders and bandwidth. If your usage goes beyond an included limit, we inform you before any extra charge applies.
SMS included in each plan
SMS notifications cover order updates, promotions and important messages. Each plan includes a fair usage limit; beyond it, extra SMS charges may apply — we inform you before applying them. SMS credits are included for stores in India only; plans in other markets do not include them.
| Plan | SMS included | Billing |
|---|---|---|
| Free | 50 | One-time |
| Basic | 1,000 | Per year |
| Professional | 2,000 | Per year |
| Business | 5,000 | Per year |
Order charges start only past your free limit
Order processing charges apply only after you cross your plan's free order limit, at the same rates for cash on delivery and online payment. Orders below ₹100 are never charged, cancelled orders are not counted, and the charge is always capped at ₹5 per order.
| Plan | Free orders a year | After that, per order |
|---|---|---|
| Free | 50 | 2%, capped at ₹5 |
| Basic | 250 | 1%, capped at ₹5 |
| Professional | 500 | 0.8%, capped at ₹5 |
| Business | 1,000 | 0.5%, capped at ₹5 |
An example: a ₹3,500 order on the Basic plan would incur ₹35 at 1% — the cap means you pay ₹5. The free order limits above apply in every market; the rupee figures are for stores in India. Plan limits are listed on the pricing page.
A wallet keeps billing predictable
- Wallet recharge — top up your Shoopy wallet in advance; charges are deducted automatically from the balance.
- Rental credits — ₹1 buys 4 credits towards add-ons and premium features.
- Wallet points — earn points through a successful referral, an unbiased app store rating or a Trustpilot review, and apply them to eligible charges from your dashboard.
Bandwidth for normal business use is included
Every plan includes the bandwidth a store needs to load smoothly for normal business usage. If a store uses unusually high bandwidth, extra charges may apply — we notify you as usage approaches the limit.
Charges are communicated before they are deducted
If an extra charge applies, we say so clearly before deducting it from your wallet or invoice. Credits and wallet points from plan purchases, recharges or renewals cannot be converted into cash. Broader platform terms live in the Terms of Service.
Common questions about the structure
Why are extra charges applied?
Extra charges cover rising infrastructure, server and technology maintenance costs while keeping the platform reliable for everyone. The tiered fees (0.5–2%) and the ₹5 cap per order keep the impact small for most businesses.
How are orders counted?
Every confirmed order — paid online or by cash on delivery — counts toward your plan's free order limit: 50 on Free, 250 on Basic, 500 on Professional, 1,000 on Business. Cancelled orders and orders below ₹100 are not charged. Past the free limit, the per-order fee applies, capped at ₹5.
When will I be told?
We notify you by email, dashboard banner and SMS as usage approaches your free order limit, and you receive a clear notice before any charge is applied to your wallet or invoice. The updated pricing took effect on 1 June 2026.
Questions about this policy or charges on your plan? Write to [email protected]. References: TRAI advice for SMS senders and Cloudflare on bandwidth. External links are for general information only.