Refunds on what you pay Shoopy.

No questions asked, within 7 days

We offer a no-questions-asked refund on eligible purchases. Two conditions apply:

• You must ask for the refund within 7 days of the purchase.
• The refund is granted as long as there is no violation of our terms of service.

This policy covers what you pay Shoopy — your plan and the services listed below. It is separate from the returns policy your own store shows your shoppers: that one is yours to set, and you configure it in your Shoopy admin.

Charges we cannot refund

Some charges are consumed the moment the work is done or the resource is bought, so they fall outside the refund:

• Domain purchase charges.
• Store setup charges, if the setup has already been completed.
• App publishing charges, if the publishing has already been completed.
• SMS and other resource consumption charges.
• Customised services — work tailored specifically for you.

A refund is also void if you violate Shoopy’s terms of service.

Write to us, or call

Send your refund request to [email protected], or call +91 88006 16434.

• We may ask for additional verification or proof of purchase.
• Once the request is approved, the refund is processed within 7 to 10 business days.
• The money goes back to the original payment method used for the transaction.

Requests outside this policy

A refund request that falls outside the terms above is considered at the discretion of Clevup Technologies Pvt. Ltd. In exceptional circumstances we may issue a partial refund, subject to review.

Questions about a refund

If you have a question or a concern, or you want to request a refund, write to [email protected] or call +91 88006 16434. Our terms of service and privacy policy cover the rest of the agreement between us.